Studying in Auckland

A Guide for International Students

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Grievances and Complaints

If you have a grievance or complaint about another person, an assessment, or anything else to do with the school, you should first try to settle the matter within the Institute. If it cannot be settled at this level, you may refer your problem to an external authority and you will have the full support of our school.

Procedures for Settling Grievances and Complaints

• First, talk directly to the person or persons concerned.
• If the problem is not resolved, discuss it with the Student Welfare Manager and record the details on a "Fix-It" Form (provided in the student handbook). Keep a copy for your own records. It is important to create a written record of your complaint or grievance.
• If the Student Welfare Manager is unable to find a solution, the next step is to ask the Management Team to consider it – the Student Welfare Manager will arrange a meeting.
• If a discussion with the Management Team does not find an acceptable solution, you may then refer the problem to an external organisation. The "Fix-It" Form records who you ask to reconsider your case. The two organisations below deal with student problems - but the IEAA does not deal with assessment.

International Education Appeal Authority
C/- Ministry of Education
Private Bag 32001
Panama Street
Wellington
New Zealand
Phone (04) 462 6660

NZ Qualifications Authority
PO Box 160
Wellington
New Zealand
Phone (04) 802 3000

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